Our website operates 24/7 throughout the year. The insurance products that we compare can only be purchased online, they cannot be purchased over the telephone.
You can reach our customer service team via live chat or via email at info@insuredaily.co.uk. Our opening hours are 9am to 5pm weekdays and 9am to 1pm on Saturdays, excluding bank holidays.
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Our full contact details can be found here.
No, unfortunately, due to the short term nature of the cover we provide, no amendments can be made to the policy.
We cannot accept any changes to the insurance contract once payment has been accepted.
You can, however, purchase a new short term policy once your cover ends.
You may cancel the policy at any time by calling our customer service team
You can reach our customer service team via our live chat or via email at info@insuredaily.co.uk. Our opening hours are 9am to 5pm weekdays and 9am to 1pm on Saturdays, excluding bank holidays.
Cancellation will be effective from the date and time we are notified.
Please note our refunds policy below, as outlined in our Terms of Business document.
Policies of less than one calendar month’s duration
You must make sure that your policy is suitable for your needs. Once you have purchased it you cannot make changes. If you wish to cancel your policy, you can; however, you will not receive a refund. Due to the short-term nature of 1-30 day policies, there is no cooling off period.
Policies of more than one calendar month’s duration
You must make sure that your policy is suitable for your needs. If a period of less than 14 days has elapsed since your policy started, and you have not made a total loss claim, you have the right to cancel the policy and receive a refund of premium for the unexpired period of insurance. An administration charge which will be no less than £15 will also apply.
Impound Release Policies
Please refer to "Policies of less than one calendar month’s duration"- You must make sure that your policy is suitable for your needs. Once you have purchased it you cannot make changes. If you wish to cancel your policy, you can; however, you will not receive a refund. Due to the short-term nature of 1-30 day policies, there is no cooling off period.
You can pay for your insurance policy using a credit or debit card, Google Pay or Apple Pay.
Payments are processed by Barclaycard Fuse on our behalf who use their own secure server.
All claims must be reported directly to your Insurer within 24 hours of the incident occurring, your insurers contact information can be found in your policy documents.
It is a condition of your insurance policy that all incidents are reported, even if you are not at fault or you decide you are not going to make a claim so they can protect your interest from any claim made against you.
If you have purchased motor excess protection insurance as an optional add-on extra, please refer to the policy wording issued to you.
All policies include our customer benefits scheme, please refer to the policy wording issued to you for further clarification.
You have 30 days from the date of the incident to notify insurers of a claim.
Our aim is to provide all of our clients with an excellent level of service. However, we recognise that there could be an occasion when you do not feel satisfied with the service you have received from us. We take complaints very seriously and with this in mind, we have developed a customer complaints procedure which lets you know how we will deal with your complaint or issue.
Should you need to make a complaint, please contact our Customer Services Manager using any of the following methods:
You have six months from the date of our final response to refer your complaints to the Financial Ombudsman Service. This does not affect your right to take legal action, however, the Financial Ombudsman Service will not adjudicate on any case where litigation has commenced.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
The Financial Ombudsman Service (FOS) offers eligible complainants a free, independent service for resolving disputes. You may contact the FOS by:
Further detailed information about the FOS, including a description of eligible complainants, can be found:
Following the above complaints procedure will not affect your legal rights. Please provide your policy number on all correspondence.
We are also required to inform you that you can use the online European Online Dispute Resolution platform to provide details of your complaint, which we understand will then be forwarded to the Financial Ombudsman Service. However, this may be a slower route for handling your complaint than if you contact the Financial Ombudsman Service directly.
If you have a complaint against your insurer, please refer to the policy booklet for details of your insurer’s complaint procedure.
This is an online service and we will send you insurance documentation via email - you also have the opportunity to download at the end of the buying process.
We do not send out paper copies as standard, but if required, on request, we can post out a paper copy. Details of how to request this are shown during the purchase process.
We can cover some visitors to the UK, but only licences from certain countries. Enter their licence type in our quote journey and the options we can cover will be shown in the drop-down list. We will need you to upload a photo of your licence.
We are able to cover some non-UK Driving Licences. Enter the type of licence you hold in our quote journey and it will confirm the countries we can accept.
For some non-UK or Commonwealth licences, we can offer cover if the full licence has been held over three years. You will need to go through our Quick Quote process to see if we have an insurer available who can cover the risk.
With our Learner Driver policies, we can accept drivers with a valid UK Provisional Licence only, there is no restrictions on how long that has been held.
If you hold a full licence then you will need to have passed your driving test for a minimum period of 6 months, and be in possession of a full UK, EU, EEA, Swiss or Commonwealth driving licence for the same period of time.
If you are a learner driver, then we are able to cover your provisional licence from as soon as you get it.
No, under the cover that our insurers provide all journeys must begin and end in the UK.
We offer a 30 day impound policy, which MUST be in the vehicle owners name.
Of course you can!
However, we require that you have the owners permission to use the vehicle before purchasing a policy.
Sorry, but without a UK registration number we cannot offer any cover.
After the purchase of your insurance, all vehicle insurance details are submitted to insurers the next working day. This information is passed to the MID and will usually appear the following working day.
Policies taken out for less than 7 days may have expired by the time the MID have updated their record systems; you should, therefore, carry your insurance certificate with you at all times.
InsureDaily compares policies that provide cover for you to use your vehicle for social, domestic and pleasure purposes, commuting to and from a permanent place of work, and personal business use only.
We have a full list of vehicles that can be selected without knowing the registration number and our panel of insurers are very happy to give you a quote on this basis.
However, once you have made the decision to purchase a policy we will need to know the registration number for the cover to be activated.
Sadly, we do not insure this type of vehicle.
Unfortunately we do not cover these vehicles.
Unfortunately, we cannot provide any insurance cover for these vehicles.
We do not provide any insurance cover for vehicles with more than 8 seats including the driver.
We can only offer cover on light commercial vehicles up to 3500kg GVW.
Vehicles fitted with manufacturer specified optional extras, fitted at the time of manufacture are acceptable.
Vehicles modified to cater for a disabled driver or a disabled passenger are acceptable.
All other post manufacture modifications (cosmetic or performance related) are not acceptable.
If your postcode is not recognised or your property/door number is not showing, then I'm afraid we're unable to offer cover.
